Approaches to E-learning Quality Assessment

The domain of e-learning is still characterized by many open questions such as: who should guarantee its quality? E-learning quality assessment is a difficult task that involves human intervention and cannot be based only on an easy and reproducible methodology. In this regard this paper is devoted to discuss different approaches and criteria that could be used for quality assessment within this domain: ISO/IEC19796-1: 2005, European Quality Observatory (EQO) and some important models such as the E-learning Success Model (Holsapple and Lee-Post, 2006), Klein et al’s model (2006) and LCD. From this analysis we can conclude that, despite these attempts, e-learning quality assessment remains, so far, an open question, and we are still in need of e-learning best practice warranting that a course be effective both for the learner and the other actors involved.